Feedback & Complaints
Our practice encourages patients and other people to give feedback, both positive and negative, as part of our partnership approach to healthcare, and we have processes in place for responding to feedback.
Please make any complaints to use in writing. A written response will be provided within 28 days of submission of the complaint.
Opportunities are available for patients and other visitors to tell us, ‘How we are doing.’ Our Suggestion Box in the waiting room allows patients to give us personal feedback on a day to day basis. We aim to follow-up ideas and acknowledge notes of appreciation where we can.
You can also use the "Contact Us" button at the top of the main page or email the Practice Manager at firstname.lastname@example.org
Alternatively, you may contact the Health & Disability Services Complaints Office (HaDSCO);
Phone: (08) 65517600
TTY: (08) 6551 7640
Patient survey 2019
As part of our accreditation process, in late 2019 we conducted a survey asking for your honest opinions on the service we provide. We are happy to report that 98% of patient ratings were either good, very good, or excellent, as shown by the results below. There were some concerns voiced and we have taken action as shown in some of the examples below
- "Disappointed you no longer bulk-billed" - after a 3 month trial, we listened to the concerns of the local community and reverted to bulk-billing for regular appointments to ensure ease of access for patients to timely medical care
"My preferred doctor is not available" - we have asked doctors to suggest to patients who they should see in their absence if they are leave. Receptionists will also suggest alternative appointments with another doctor if your regular doctor is booked
"A high-back chair would be good" - Core Medical is in the process of ordering and purchasing one.